AI Policy

Humane Business exists to help organisations adopt AI in a way that empowers people, protects culture, and delivers measurable outcomes. We believe in human-first AI adoption: people first, processes second, technology third. This policy explains how we use AI in our own operations and service delivery. We hold ourselves to the same standard we teach.

Our Philosophy

We use AI to enhance human capability, not to substitute for human judgment, creativity, or relationship. Every AI application in our business is designed to give time back to people, improve quality of thinking, or reduce friction in delivery.

We reject the use of AI to:

• Replace genuine human connection with clients
• Automate decisions that require human wisdom and context
• Generate content without human review and refinement
• Process sensitive client data without appropriate safeguards
• Create false impressions of human involvement

How We Use AI in Our Operations

Content and Communications

We use AI tools to assist with drafting, research, and content development. This includes blog posts, educational materials, marketing copy, and internal documentation.

Human oversight: All externally published content is reviewed, edited, and approved by a human before publication. AI assists; humans decide.

Research and Analysis

We use AI to synthesise information, identify patterns, and support strategic thinking. This helps us serve clients more effectively and stay current with developments in AI adoption.

Human oversight: AI-generated analysis informs human judgment. It does not replace it.

Administrative Tasks

We use AI to support scheduling, email drafting, meeting preparation, and documentation. This reduces administrative burden and allows us to focus on high-value client work.

Human oversight: Administrative AI use is reviewed for accuracy and appropriateness.

How We Use AI in Client Delivery

Programme Development

AI assists in curriculum design, resource creation, and programme refinement. Our methodologies are human-designed; AI helps us develop and deliver them more effectively.

Client Sessions and Consulting

During consulting engagements, we may use AI-assisted tools for:

• Meeting transcription and note-taking (with client consent)
• Research and preparation for client sessions
• Documentation and deliverable development

What we do not do: We do not use AI to conduct client sessions, make strategic recommendations without human analysis, or share client data with AI systems beyond what is necessary and agreed.

Implementation Support

When helping clients adopt AI, we use AI tools ourselves to demonstrate effective practices, test workflows, and develop implementation assets.

Client Data and AI

We take the protection of client information seriously.

Data We Do Not Input to AI Systems

• Confidential client business data without explicit consent
• Personally identifiable information beyond what is necessary
• Sensitive commercial information, trade secrets, or proprietary data
• Information covered by non-disclosure agreements unless permitted

When We Use AI with Client Context

If we use AI tools that require client context (for example, preparing for a session or developing customised materials), we:

• Use only the minimum information necessary
• Prefer AI tools with appropriate data handling policies
• Do not use free-tier consumer AI tools for confidential work
• Inform clients when AI will be used in processing their information

Client Consent

For any AI processing beyond routine administrative support, we obtain appropriate consent as part of our client agreements. Clients may request that we limit or exclude AI from processing their data.

AI Tools We Use

We work with established AI platforms that maintain reasonable security and privacy standards.

We evaluate AI tools based on data handling and privacy policies, security certifications and practices, suitability for business and client use, and alignment with our human-first principles. We do not use AI tools that retain or train on client data without appropriate controls.

Transparency

We believe in being clear about AI use.

With clients: We disclose when AI has been used in developing materials, conducting research, or supporting delivery. We do not present AI-generated work as purely human-created.

In our content: Published content that has been substantially developed with AI assistance is human-reviewed and reflects our genuine expertise and perspective. We do not use AI to generate opinions we do not hold or expertise we do not have.

In our marketing: We do not use AI to fabricate testimonials, case studies, or results. All claims are based on real outcomes.

Quality and Accuracy

AI systems can produce errors, hallucinations, and misleading outputs. We maintain human oversight to catch and correct these issues.

Our commitments:

• AI-assisted work is reviewed by qualified humans before delivery
• We verify factual claims rather than accepting AI outputs uncritically
• We acknowledge when we are uncertain rather than relying on AI-generated confidence
• We correct errors promptly when identified

Continuous Improvement

AI capabilities and best practices are evolving rapidly. We commit to staying current with developments in AI safety and ethics, updating our tools and practices as better options become available, refining this policy as our understanding deepens, and listening to client feedback about our AI use.

Your Rights

If you are a client or contact of Humane Business:

• You may ask how AI has been used in work delivered to you
• You may request that we limit AI use in processing your information
• You may raise concerns about our AI practices at any time

We will respond to such requests promptly and in good faith.

Alignment with Our Services

We teach human-first AI adoption. This policy reflects that teaching.

The principles we apply to our own AI use—human oversight, appropriate safeguards, transparency, and continuous improvement—are the same principles we help our clients implement.